Shipping policy

We're proud to offer Free Shipping to The United States on ALL Items! Tracking and secure checkout are provided for all orders.


Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

International Shipping

Free shipping only applies to orders in The United States. International shipping requires the purchaser to select and pay for one of the four options provided at checkout.


📦Tracking your order:


All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 

Customs & Duties:
(In most cases, packages shipped to US & Canada don't require any additional fees.)

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally. 
Lost / Stolen package:

  • Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
  • If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
  • If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund. 
My order hasn't arrived:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: Contact@JazzLamps.com.

Estimated shipping times:

3-25 Business Days

*Local holidays in origin countries that may cause a delay in shipping are not considered as business days. 

📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at Contact@JazzLamps.com or our Contact Us Page.